Who Suffers? The Effect of Injured Party on Attributions of Crisis Responsibility

Sun A. Park, María E. Len-Ríos

Research output: Chapter in Book/Report/Conference proceedingChapter

10 Scopus citations
Original languageEnglish (US)
Title of host publicationThe Handbook of Crisis Communication
PublisherWiley-Blackwell
Pages591-606
Number of pages16
ISBN (Print)9781405194419
DOIs
StatePublished - Feb 3 2010
Externally publishedYes

Keywords

  • Crisis communication and perceived dimensions of crises
  • Crisis responsibility-people blaming the organization for the crisis
  • Crisis severity and the injured party
  • Dimensions of crisis responsibility
  • Effect of injured party on attributions of crisis responsibility
  • High Crisis Severity and Consumers' Injuries
  • Relationship between crisis severity and media coverage amount
  • Severity of damage and crisis responsibility in Coombs' (1998) attribution theory
  • Severity of damage-not necessarily a function of actual damage, but perceptions
  • Theoretical implications-for use of attribution theory in crisis communication

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