Visualizing Tacit Knowledge in Cardiac Operating Room: A Need-Finding Study

Soo Jin Kang, Cecilia Xi Wang, Tjorvi Perry, Stephen Richardson, Lisa Miller

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Fluent team communications in the `Cardiac operating room (cOR) require significant preparation between a team of multiple disciplines. One of the key elements in effective communication during complex tasks such as those found in the cOR is tacit knowledge. Unlike other knowledge, tacit knowledge is not written, and is generally learned through experience. Our research tries to define tacit knowledge by establishing the needs of each discipline in the cOR, as follows: (i) define team communications among cOR team members, including surgeons, anesthesiologists, nurses, a perfusionist and technicians, and (ii) define what tacit knowledge-based tools can improve team communications. This need-finding study included a co-creation workshop to identify categories of needs, and in-depth interviews to better understand those categories. Our results highlight the need for (i) standardization of pre and post-operative processes, (ii) reliable tracking methods for supplies/equipment, (iii) adaptive training for new staff, (iv) physical layouts minimizing wasted movements, and (v) noise reduction. To further investigate our findings, we developed a team communication diagram for delineating tacit knowledge gaps of team communications among team members during pre-op-procedure. Of the tacit knowledge found in our studies, half are not addressed in the existing OR team training, motivating new design directions.

Original languageEnglish (US)
Title of host publicationDesign, User Experience, and Usability
Subtitle of host publicationDesign for Emotion, Well-being and Health, Learning, and Culture - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings
EditorsMarcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus
PublisherSpringer Science and Business Media Deutschland GmbH
Pages149-161
Number of pages13
ISBN (Print)9783031058998
DOIs
StatePublished - 2022
Event11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022 - Virtual, Online
Duration: Jun 26 2022Jul 1 2022

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume13322 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022
CityVirtual, Online
Period6/26/227/1/22

Bibliographical note

Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

  • Need finding
  • OR team communication
  • Tacit knowledge

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