People in recovery from substance use disorders seek peer support through online health communities like InThe-Rooms.com (ITR). This community provides the unique opportunity to study video-mediated health peer support online, as it hosts over 100 weekly video meetings for fellowships like Alcoholics Anonymous (AA). We describe two synergistic investigations of participants' use, perceptions, and tensions around video meetings on ITR: an online questionnaire, and in-depth interviews with active site members. We discuss four themes that may be important to other peer-support health communities: opportunities for video-mediated support, synergy with face-to-face contact, challenge of transparency of norms, and the importance of constructive moderation.
|Original language||English (US)|
|Title of host publication||CSCW 2017 - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing|
|Publisher||Association for Computing Machinery|
|Number of pages||16|
|State||Published - Feb 25 2017|
|Event||2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 - Portland, United States|
Duration: Feb 25 2017 → Mar 1 2017
|Name||Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW|
|Other||2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017|
|Period||2/25/17 → 3/1/17|
Bibliographical noteFunding Information:
We thank Angela Yu, Sahithi Asireddy and Thanh-Mai Phan for helping us in scraping public data from ITR.com and for developing the questionnaire. We would also like to acknowledge the leadership of ITR.com, and our survey and interview participants who shared their time and experience with us. This work was funded by the NSF grant (1464376).
© 2017 ACM.
- Online health community
- Peer support
- Twelvestep fellowship
- Video-mediated communication