Utilisation d'un serveur vocal interactif téléphonique d'aide au sevrage tabagique en République islamique D'Iran

Translated title of the contribution: Utilization of a telephone interactive voice-response tobacco cessation support service in the Islamic Republic of Iran

G. Heydari, A. Ebn Ahmady, H. A. Lando, B. Almasinia

Research output: Contribution to journalArticlepeer-review

4 Scopus citations

Abstract

Telephone smoking cessation counselling is a very cost-effective means of reaching dependent smokers in a population. We investigated the frequency of contacts and the types of topics that people accessed after a national telephone helpline was set up in the Islamic Republic of Iran at the beginning of 2011. From a total of 23 979 calls received over a 24-month period, 26.5% of callers hung up without selecting any menus. The most frequently accessed menu was addresses of smoking cessation support services (23.9%), followed by methods of smoking cessation (14.0%), self-help materials for quitting smoking (11.8%) and nicotine dependence assessment (10.4%). The average number of contacts decreased dramatically after the first month of the service but there was a significant increase in the 2 months preceding the feast of Ramadan. Religious messages provide a good opportunity to engage individuals in smoking cessation and may be useful in the planning of media campaigns.

Translated title of the contributionUtilization of a telephone interactive voice-response tobacco cessation support service in the Islamic Republic of Iran
Original languageFrench
Pages (from-to)324-329
Number of pages6
JournalEastern Mediterranean Health Journal
Volume20
Issue number5
DOIs
StatePublished - May 2014

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