Using social network analysis to test an IT-enabled business process reengineering theory

Nik R. Hassan, Tom C. Richards, Jack D. Becker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

After more than a decade of research in information technology-enabled business process reengineering (BPR), no clear theory explains the link between information technology (IT) and organizational transformation. This paper introduces the use of social network analysis (SNA) methods to analyze this link. SNA is a social structural approach that focuses on dynamic relationships among the technology, its adopters, and the social context they are in. It is used in this study to test Galbraith's Organizational Information Processing Theory (OIPT) in describing three IT-enabled BPR efforts. The results of the research show that SNA coupled with the OIPT is capable of explaining how technological innovation and process innovation interact within the context of BPR. The results of the research also provide measures that can be used by practitioners and researchers as leading indicators of BPR success.

Original languageEnglish (US)
Title of host publicationProceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06
Pages202a
DOIs
StatePublished - Oct 18 2006
Event39th Annual Hawaii International Conference on System Sciences, HICSS'06 - Kauai, HI, United States
Duration: Jan 4 2006Jan 7 2006

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume8
ISSN (Print)1530-1605

Other

Other39th Annual Hawaii International Conference on System Sciences, HICSS'06
CountryUnited States
CityKauai, HI
Period1/4/061/7/06

Keywords

  • Business process redesign
  • Business process reengineering
  • IT-enabled BPR
  • Multiple case study research
  • Process innovation
  • Social network analysis
  • Theory testing

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  • Cite this

    Hassan, N. R., Richards, T. C., & Becker, J. D. (2006). Using social network analysis to test an IT-enabled business process reengineering theory. In Proceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06 (pp. 202a). [1579704] (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 8). https://doi.org/10.1109/HICSS.2006.526