Using Publicly Available Data to Characterize Consumers Use of Email to Communicate with Healthcare Providers

Ryan H. Sandefer; Saif S. Khairat; David S Pieczkiewicz; Stuart M Speedie

doi:10.3233/978-1-61499-564-7-401

Using Publicly Available Data to Characterize Consumers Use of Email to Communicate with Healthcare Providers

Ryan H. Sandefer, Saif S. Khairat, David S Pieczkiewicz, Stuart M Speedie

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Scopus citations

Abstract

The use of patient focused technology has been proclaimed as a means to improve patient satisfaction and improve care outcomes. The Center for Medicaid/Medicare Services, through its EHR Incentive Program, has required eligible hospitals and professionals to send and receive secure messages from patients in order to receive financial incentives and avoid reimbursement penalties. Secure messaging between providers and patients has the potential to improve communication and care outcomes. The purpose of this study was to use National Health Interview Series (NHIS) data to identify the patient characteristics associated with communicating with healthcare providers via email. Individual patient characteristics were analyzed to determine the likelihood of emailing healthcare providers. The use of email for this purpose is associated with educational attainment, having a usual place of receiving healthcare, income, and geography. Publicly available data such as the NHIS may be used to better understand trends in adoption and use of consumer health information technologies.

Original language	English (US)
Title of host publication	MEDINFO 2015
Subtitle of host publication	eHealth-Enabled Health - Proceedings of the 15th World Congress on Health and Biomedical Informatics
Editors	Andrew Georgiou, Indra Neil Sarkar, Paulo Mazzoncini de Azevedo Marques
Publisher	IOS Press
Pages	401-405
Number of pages	5
ISBN (Electronic)	9781614995630
DOIs	https://doi.org/10.3233/978-1-61499-564-7-401
State	Published - 2015
Event	15th World Congress on Health and Biomedical Informatics, MEDINFO 2015 - Sao Paulo, Brazil Duration: Aug 19 2015 → Aug 23 2015

Publication series

Name	Studies in Health Technology and Informatics
Volume	216
ISSN (Print)	0926-9630
ISSN (Electronic)	1879-8365

Other

Other	15th World Congress on Health and Biomedical Informatics, MEDINFO 2015
Country/Territory	Brazil
City	Sao Paulo
Period	8/19/15 → 8/23/15

Bibliographical note

Publisher Copyright:
© 2015 IMIA and IOS Press.

Keywords

Consumer Involvement
Email
Health Information Technology

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Publisher link

10.3233/978-1-61499-564-7-401

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Cite this

Sandefer, R. H., Khairat, S. S., Pieczkiewicz, D. S., & Speedie, S. M. (2015). Using Publicly Available Data to Characterize Consumers Use of Email to Communicate with Healthcare Providers. In A. Georgiou, I. N. Sarkar, & P. M. de Azevedo Marques (Eds.), MEDINFO 2015: eHealth-Enabled Health - Proceedings of the 15th World Congress on Health and Biomedical Informatics (pp. 401-405). (Studies in Health Technology and Informatics; Vol. 216). IOS Press. https://doi.org/10.3233/978-1-61499-564-7-401

Using Publicly Available Data to Characterize Consumers Use of Email to Communicate with Healthcare Providers. / Sandefer, Ryan H.; Khairat, Saif S.; Pieczkiewicz, David S et al.
MEDINFO 2015: eHealth-Enabled Health - Proceedings of the 15th World Congress on Health and Biomedical Informatics. ed. / Andrew Georgiou; Indra Neil Sarkar; Paulo Mazzoncini de Azevedo Marques. IOS Press, 2015. p. 401-405 (Studies in Health Technology and Informatics; Vol. 216).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Sandefer, RH, Khairat, SS, Pieczkiewicz, DS & Speedie, SM 2015, Using Publicly Available Data to Characterize Consumers Use of Email to Communicate with Healthcare Providers. in A Georgiou, IN Sarkar & PM de Azevedo Marques (eds), MEDINFO 2015: eHealth-Enabled Health - Proceedings of the 15th World Congress on Health and Biomedical Informatics. Studies in Health Technology and Informatics, vol. 216, IOS Press, pp. 401-405, 15th World Congress on Health and Biomedical Informatics, MEDINFO 2015, Sao Paulo, Brazil, 8/19/15. https://doi.org/10.3233/978-1-61499-564-7-401

Sandefer RH, Khairat SS, Pieczkiewicz DS , Speedie SM. Using Publicly Available Data to Characterize Consumers Use of Email to Communicate with Healthcare Providers. In Georgiou A, Sarkar IN, de Azevedo Marques PM, editors, MEDINFO 2015: eHealth-Enabled Health - Proceedings of the 15th World Congress on Health and Biomedical Informatics. IOS Press. 2015. p. 401-405. (Studies in Health Technology and Informatics). doi: 10.3233/978-1-61499-564-7-401

Sandefer, Ryan H. ; Khairat, Saif S. ; Pieczkiewicz, David S et al. / Using Publicly Available Data to Characterize Consumers Use of Email to Communicate with Healthcare Providers. MEDINFO 2015: eHealth-Enabled Health - Proceedings of the 15th World Congress on Health and Biomedical Informatics. editor / Andrew Georgiou ; Indra Neil Sarkar ; Paulo Mazzoncini de Azevedo Marques. IOS Press, 2015. pp. 401-405 (Studies in Health Technology and Informatics).

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abstract = "The use of patient focused technology has been proclaimed as a means to improve patient satisfaction and improve care outcomes. The Center for Medicaid/Medicare Services, through its EHR Incentive Program, has required eligible hospitals and professionals to send and receive secure messages from patients in order to receive financial incentives and avoid reimbursement penalties. Secure messaging between providers and patients has the potential to improve communication and care outcomes. The purpose of this study was to use National Health Interview Series (NHIS) data to identify the patient characteristics associated with communicating with healthcare providers via email. Individual patient characteristics were analyzed to determine the likelihood of emailing healthcare providers. The use of email for this purpose is associated with educational attainment, having a usual place of receiving healthcare, income, and geography. Publicly available data such as the NHIS may be used to better understand trends in adoption and use of consumer health information technologies.",

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AB - The use of patient focused technology has been proclaimed as a means to improve patient satisfaction and improve care outcomes. The Center for Medicaid/Medicare Services, through its EHR Incentive Program, has required eligible hospitals and professionals to send and receive secure messages from patients in order to receive financial incentives and avoid reimbursement penalties. Secure messaging between providers and patients has the potential to improve communication and care outcomes. The purpose of this study was to use National Health Interview Series (NHIS) data to identify the patient characteristics associated with communicating with healthcare providers via email. Individual patient characteristics were analyzed to determine the likelihood of emailing healthcare providers. The use of email for this purpose is associated with educational attainment, having a usual place of receiving healthcare, income, and geography. Publicly available data such as the NHIS may be used to better understand trends in adoption and use of consumer health information technologies.

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Using Publicly Available Data to Characterize Consumers Use of Email to Communicate with Healthcare Providers

Abstract

Publication series

Other

Bibliographical note

Keywords

UN SDGs

Publisher link

Find It

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