User Experience in Health & Medicine: Building Methods for Patient Experience Design in Multidisciplinary Collaborations

Molly M. Kessler, Lee Ann K. Breuch, Danielle M. Stambler, Kari L. Campeau, Olivia J. Riggins, Erin Feedema, Sarah I. Doornink, Stephanie Misono

Research output: Contribution to specialist publicationArticle

9 Scopus citations


Health and medical contexts have emerged as an important area of inquiry for researchers at the intersection of user experience and technical communication. In addressing this intersection, this article advocates and extends patient experience design or PXD (Melonçon, 2017) as an important framework for user experience research within health and medicine. Specifically, this article presents several PXD insights from a task-based usability study that examined an online intervention program for people with voice problems. We respond to Melonçon's call (2017) to build PXD as a framework for user experience and technical communication research by describing ways traditional usability methods can provide PXD insights and asking the following question: What insights can emerge from combining traditional usability methods and PXD research? In addressing this question, we outline two primary methodological and practical considerations we found central to conducting PXD research: (1) engaging patients as participants, and (2) leveraging multidisciplinary collaboration.

Original languageEnglish (US)
Number of pages27
Specialist publicationJournal of Technical Writing and Communication
StatePublished - Oct 2021

Bibliographical note

Funding Information:
The authors received no financial support for the research, authorship and/or publication of this article.

Publisher Copyright:
© The Author(s) 2021.


  • collaboration
  • patient experience design
  • rhetoric of health and medicine
  • usability
  • user experience


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