Trust and distrust definitions: One bite at a time

D. Harrison McKnight, Norman L. Chervany

Research output: Chapter in Book/Report/Conference proceedingConference contribution

317 Scopus citations

Abstract

Researchers have remarked and recoiled at the literature confusion regarding the meanings of trust and distrust. The problem involves both the proliferation of narrow intra-disciplinary research definitions of trust and the multiple meanings the word trust possesses in everyday use. To enable trust researchers to more easily compare empirical results, we define a cohesive set of conceptual and measurable constructs that captures the essence of trust and distrust definitions across several disciplines. This chapter defines disposition to trust (and-distrust) constructs from psychology and economics, institution-based trust (and-distrust) constructs from sociology, and trusting/distrusting beliefs, trusting/distrusting intentions, and trust/distrust-related behavior constructs from social psychology and other disciplines. Distrust concepts are defined as separate and opposite from trust concepts. We conclude by discussing the importance of viewing trust and distrust as separate, simultaneously operating concepts.

Original languageEnglish (US)
Title of host publicationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
PublisherSpringer Verlag
Pages27-54
Number of pages28
Volume2246
ISBN (Print)3540430695, 9783540430698
StatePublished - 2001
EventWorkshop on Deception, Fraud and Trust in Agent Societies, 2000 held as part of the Autonomous Agents Conference, 2000 - Barcelona, Spain
Duration: Jun 4 2000Jun 4 2000

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume2246
ISSN (Print)03029743
ISSN (Electronic)16113349

Other

OtherWorkshop on Deception, Fraud and Trust in Agent Societies, 2000 held as part of the Autonomous Agents Conference, 2000
CountrySpain
CityBarcelona
Period6/4/006/4/00

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