Towards a questionnaire for measuring affective benefits and costs of communication technologies

Svetlana Yarosh, Panos Markopoulos, Gregory D. Abowd

Research output: Chapter in Book/Report/Conference proceedingConference contribution

21 Scopus citations

Abstract

As CSCW creates and investigates technologies for social communication, it is important to understand the emotional benefits and costs of these systems. We propose the Affective Benefits and Costs of Communication Technologies (ABCCT) questionnaire to supplement traditional qualitative methods of understanding communication media. We discuss the pilots of this survey with 45 children and 110 adults measuring the inter-item reliability of this instrument. We present the results of interviews with 14 children and 14 adults, which help confirm that the ABCCT measures the same constructs that may emerge through interview investigations. Finally, we demonstrate that the ABCCT is sensitive enough to discriminate between different communication technologies and has shown promise in some of its early adoption. Though the ABCCT is not without limitations, it may provide a way to compare technologies in field deployments, draw findings across investigations, and quantify the impact of specific design decisions.

Original languageEnglish (US)
Title of host publicationCSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery
Pages84-96
Number of pages13
ISBN (Print)9781450325400
DOIs
StatePublished - 2014
Event17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 - Baltimore, MD, United States
Duration: Feb 15 2014Feb 19 2014

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014
CountryUnited States
CityBaltimore, MD
Period2/15/142/19/14

Keywords

  • Affect
  • CMC
  • Communication
  • Evaluation
  • Questionnaire

Fingerprint Dive into the research topics of 'Towards a questionnaire for measuring affective benefits and costs of communication technologies'. Together they form a unique fingerprint.

Cite this