The variability of attitudinal repeat-rates

F. Dall'Olmo Riley, A. S.C. Ehrenberg, S. B. Castleberry, T. P. Barwise, N. R. Barnard

Research output: Contribution to journalArticlepeer-review

70 Scopus citations

Abstract

Consumers' expressed attitudes to brands are often thought to show their commitment and loyalty. But when consumers were re-interviewed, on average only about 50% gave the same attitudinal Yes or No response as before, implying that attitude beliefs are often not very firmly held. This paper reports that the attitudinal repeat-rates for different brands vary about this overall 50% average. These variations for different brands are, however, systematic. They are largely dependent upon the level of initial attitudinal responses, as a further instance of Double Jeopardy effects. The variation of repeat-rates is therefore not brand-specific and it does not reflect idiosyncratic differences in brand loyalty.

Original languageEnglish (US)
Pages (from-to)437-450
Number of pages14
JournalInternational Journal of Research in Marketing
Volume14
Issue number5
DOIs
StatePublished - Dec 1997

Bibliographical note

Funding Information:
* Corresponding author. E-mail: ehrenba@sbu.ac.uk. 1 The UK data collection was supported by the Economic and Social Research Council. The paper is part of an SBU project on "Justifying our Advertising Budgets" (JOAB).

Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.

Keywords

  • Attitudinal repeat-rates
  • Brand loyalty

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