The role of professional protocols: Recruitment, retention, and service

Kiyomi D. Deards, Jolie O. Graybill

Research output: Chapter in Book/Report/Conference proceedingChapter


The cultivation of professionalism is a necessary part of training the academic and research library leaders of the future. By incorporating professionalism into succession planning efforts, individuals acquire skills that will serve them across institutions as they transition between positions of power. For the purposes of this study, the aspects of professionalism were divided into four main categories: etiquette, professional behavior, personal presentation, and space (how people fill and use it). This chapter examines existing literature and contains the results of a survey of how library employees feel about professional protocols. It argues that the observance of professional protocols can impact student satisfaction as well as create a more positive work environment. Results of the survey indicate that libraries value professionalism with an emphasis on professional behavior.

Original languageEnglish (US)
Title of host publicationSuccession Planning and Implementation in Libraries
Subtitle of host publicationPractices and Resources
PublisherIGI Global
Number of pages27
ISBN (Electronic)9781466658134
ISBN (Print)1466658126, 9781466658127
StatePublished - Mar 31 2014
Externally publishedYes


Dive into the research topics of 'The role of professional protocols: Recruitment, retention, and service'. Together they form a unique fingerprint.

Cite this