The role of nonverbal and verbal communication in a multimedia informed consent process

Joseph M. Plasek, David S. Pieczkiewicz, Andrea N. Mahnke, Catherine A. McCarty, Justin B. Starren, Bonnie L. Westra

Research output: Contribution to journalArticle

2 Scopus citations

Abstract

Objective: Nonverbal and verbal communication elements enhance and reinforce the consent form in the informed consent process and need to be transferred appropriately to multimedia formats using interaction design when re-designing the process. Methods: Observational, question asking behavior, and content analyses were used to analyze nonverbal and verbal elements of an informed consent process. Results: A variety of gestures, interruptions, and communication styles were observed. Conclusion: In converting a verbal conversation about a textual document to multimedia formats, all aspects of the original process including verbal and nonverbal variation should be one part of an interaction community-centered design approach.

Original languageEnglish (US)
Pages (from-to)240-249
Number of pages10
JournalApplied clinical informatics
Volume2
Issue number2
DOIs
StatePublished - 2011

Keywords

  • Gestures
  • Informed consent
  • Multimedia
  • User-computer interface

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