TY - JOUR
T1 - The Narrative Production of Stakeholder Engagement Processes
AU - Quick, Kathy
PY - 2018/1/1
Y1 - 2018/1/1
N2 - Narrative work is a critical aspect of producing complex stakeholder engagement processes. I demonstrate the value of attending to the effort and consequences of enactment forms of narrative work to complement attention to talk forms of narrative work. Through ethnographic analysis of a contentious planning effort, I show how master narratives structure expectations about what a “participatory process” involves, how narrative logics provide momentum for moving through an engagement process, and how storytelling represents perspectives, imagines futures, and persuades. I suggest prompts for investigating, designing, and troubleshooting narrative work to improve engagement processes.
AB - Narrative work is a critical aspect of producing complex stakeholder engagement processes. I demonstrate the value of attending to the effort and consequences of enactment forms of narrative work to complement attention to talk forms of narrative work. Through ethnographic analysis of a contentious planning effort, I show how master narratives structure expectations about what a “participatory process” involves, how narrative logics provide momentum for moving through an engagement process, and how storytelling represents perspectives, imagines futures, and persuades. I suggest prompts for investigating, designing, and troubleshooting narrative work to improve engagement processes.
KW - contentious planning
KW - narrative analysis
KW - narrative construction of reality
KW - process design
KW - public participation
KW - stakeholder engagement processes
UR - http://www.scopus.com/inward/record.url?scp=85052489328&partnerID=8YFLogxK
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U2 - 10.1177/0739456X18791716
DO - 10.1177/0739456X18791716
M3 - Article
AN - SCOPUS:85052489328
JO - Journal of Planning Education and Research
JF - Journal of Planning Education and Research
SN - 0739-456X
ER -