The importance of recruitment and selection process for sustainability of total quality management

Sohel Ahmad, Roger G. Schroeder

Research output: Contribution to journalArticlepeer-review

75 Scopus citations

Abstract

Management literature discusses that the behavioral traits of employees can play an important role in the success of total quality management (TQM). However, little empirical research exists in this regard. Using an international dataset, the present study investigates: the impact of quality management practices on plant competitiveness; and the moderating effect of an employee selection process on the relationship between quality management practices and plant competitiveness. Results show that quality management practices positively impact plant competitiveness. Furthermore, the behavioral traits of employees seem to have a significant impact on the effectiveness of quality management practices. This implies that managers should pay close attention to prospective employees' behavioral traits and their fit with the TQM philosophy. Managers should not limit their attention to potential employees' technical skills.

Original languageEnglish (US)
Pages (from-to)540-550
Number of pages11
JournalInternational Journal of Quality and Reliability Management
Volume19
Issue number5
DOIs
StatePublished - Dec 1 2002

Keywords

  • Competition
  • Recruitment
  • Selection
  • TQM

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