The Impact of Primary Care Dual-Management on Quality of Care

Peter J. Kaboli, Daniel M. Shivapour, Michael S. Henderson, Areef Ishani, Mary E. Charlton

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


Background: Discontinuity is common in US healthcare. Patients access multiple systems of care and in the nation's largest integrated healthcare system, Veteran's Administration (VA) patients frequently use non-VA primary care providers. The impact of this "dual-management" on quality is unknown. The authors' objective was to identify dual-management and associations with markers of care quality for hypertension and associated conditions. Methods: Data was collected via surveys and chart reviews of primary care patients with hypertension from six VA clinics in Iowa and Minnesota. Clinical measures abstracted included the following: goal blood pressure (BP) and use of guideline-concordant therapy, low-density lipoprotein (LDL) cholesterol, hemoglobin A1C, and body mass index (BMI). Dual-management data was obtained through self-report. Results: Of 189 subjects (mean age = 66), 36% were dual-managed by non-VA providers. There was no difference in hypertension quality of care measures by dual-management status. A total of 51% were at BP goal and 58% were on guideline-concordant therapy. Dual-managed patients were more likely to use thiazide diuretics (43% vs 29%; P = .03) and angiotensin receptor blockers (13% vs 3%; P < .01), but less likely to use angiotensin-converting enzyme inhibitors (43% vs 61%; P = .02). There was no difference in LDL cholesterol (97.1 mg/dl vs 100.1 mg/dl; P = .55), hemoglobin A1C (7% vs 6%; P = .74), or BMI (29.8 vs 30.9; P = .40) for dual-managed versus VA managed patients, respectively. Conclusions: Although dual-management may decrease continuity, VA/private sector dual-management did not impact quality of care, though some medication differences were observed. With the high prevalence of dual-management, future work should further address quality and evaluate redundancy of services.

Original languageEnglish (US)
Pages (from-to)11-16
Number of pages6
JournalJournal of Primary Care and Community Health
Issue number1
StatePublished - Jan 2012

Bibliographical note

Funding Information:
Dr Kaboli was supported by a Research Career Development Award (RCD 03–033–1) and a Investigator Initiated Research grant (IMV 04-066-1) both from the Health Services Research and Development Service, Department of Veterans Affairs. He was also supported by the Center for Research in the Implementation of Innovative Strategies in Practice (CRIISP) at the Iowa City VA Healthcare System, Iowa City, IA.


  • health outcomes
  • impact evaluation
  • obesity
  • prevention
  • primary care

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