The impact of electronic data interchange on delivery performance

Sohel Ahmad, Roger G. Schroeder

Research output: Contribution to journalArticlepeer-review

106 Scopus citations


After several years of use of electronic data interchange (EDI) in various industries, the literature is still inconclusive regarding the benefits gained from its usage. We investigated contextual factors of two types: non-managerial (product diversity, product customization, production instability, and organizational size) and managerial (just-in-time and quality management), that might have confounded past results. Our results indicate that the extent of EDI use is significantly related to delivery performance after controlling for the above-mentioned factors. Furthermore, the data set supported the moderating effect of production instability on the relationship between the extent of EDI use and delivery performance achieved, but failed to support the moderating effect of organizational size.

Original languageEnglish (US)
Pages (from-to)16-30
Number of pages15
JournalProduction and Operations Management
Issue number1
StatePublished - 2001
Externally publishedYes


  • Delivery performance
  • Electronic data interchange
  • Managerial practices
  • Supply chain management


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