The effects of implicit team identification (iTeam ID) on revisit and WOM intentions: A moderated mediation of emotions and flow

Yonghwan Chang, Daniel L. Wann, Yuhei Inoue

Research output: Contribution to journalArticle

6 Scopus citations

Abstract

Through this study, attempts were made to (a) define the concept of implicit team identification (iTeam ID), (b) examine the effects the interactions between iTeam ID and emotions exert on flow, and (c) examine the behavioral consequences of flow in the context of spectator sports. The opponent process and implicit memory theories served as the study's main theoretical frameworks. An experiment was conducted in which we developed the team identification implicit association test (Team ID IAT) as a measure of iTeam ID and manipulated spectators' emotions based on their retrospective spectating experiences. We conclude from the findings that anger, fear, and sadness paradoxically enhanced flow experiences and subsequent consumption behaviors for spectators with stronger iTeam ID, whereas happiness was universally appealing regardless of the level of iTeam ID. A recommendation is to strategically create experiences that elicit both positive and negative emotions in spectators to encourage flow.

Original languageEnglish (US)
Pages (from-to)334-347
Number of pages14
JournalJournal of Sport Management
Volume32
Issue number4
DOIs
StatePublished - Jul 1 2018

Keywords

  • Happiness
  • Implicit association test
  • Negative emotions
  • Spectator sports
  • Unconscious cognition

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