Abstract
This study examines the effects of apology cues following a relational transgression. Three competing theoretical explanations are examined in a test of two types of cues a victim might use to encourage an apology: An emotional expression cue in which the victim states the negative outcomes of the transgression and an explicit demand cue in which the victim demands an apology directly. We cross completely emotional expression and explicit demand cues in an experimental design to compare their independent and conjoint effects on the victims' psychological readiness to accept an apology. Results suggest that both cue types are associated with more positive relational outcomes than a spontaneous apology.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 411-430 |
| Number of pages | 20 |
| Journal | Communication Studies |
| Volume | 64 |
| Issue number | 4 |
| DOIs | |
| State | Published - Sep 2013 |
Bibliographical note
Funding Information:nish Contract: HF-048,1992). One of us (M.G.G.) wishes to thank the "Ministerio de Educacidn y Ciencia" (Spain) for the award of a scholarship. Finally, we are grateful to Dr. Pierre Pichat (CNRS, Ecole Centrale de Lyon,France) for helpful discussions and continuing collaboration on this and related photocatalytic transformations.
Keywords
- Apology Cues
- Attribution Theory
- Emotional Expression
- Justice Theories
- Relational Repair
- Transgression