The complementary effect of trade shows on personal selling

Timothy M. Smith, Srinath Gopalakrishna, Paul M. Smith

Research output: Contribution to journalArticlepeer-review

79 Scopus citations


In this paper, the authors investigate the complementarity between two dominant elements of the business marketing communications mix-personal selling and trade shows-from an integrated marketing communications (IMC) perspective. Through a field study with a group of industrial distributors, they demonstrate that follow-up sales efforts generate higher sales productivity when customers have already been exposed to the firm's product at a trade show. Overall profits are shown to be greater when the trade show is used in conjunction with optimal levels of sales effort. The study also suggests that return-on-sales figures are higher among show attendees than non-attendees and that the trade show generates positive effects on customer purchase intentions. These results provide much-needed accountability for trade show expenditures and also highlight the valuable leverage they offer towards improving selling efficiency.

Original languageEnglish (US)
Pages (from-to)61-76
Number of pages16
JournalInternational Journal of Research in Marketing
Issue number1
StatePublished - Mar 2004

Bibliographical note

Copyright 2004 Elsevier B.V., All rights reserved.


  • Business-to-business marketing
  • Integrated marketing communications
  • Personal selling
  • Trade shows


Dive into the research topics of 'The complementary effect of trade shows on personal selling'. Together they form a unique fingerprint.

Cite this