The association of prescription status, patient age, patient gender, and patient question asking behavior with the content of pharmacist-patient communication

Jon C. Schommer, Joseph B. Wiederholt

Research output: Contribution to journalArticle

59 Citations (Scopus)

Abstract

Purpose and Methods. Data from 358 pharmacist-patient encounters in 12 community pharmacies were used to investigate the association of prescription status, patient age, patient gender, and patient question asking with the content of pharmacist-patient communication. Results. Where was an association between prescription status and the provision of five types of information, patient age and gender were associatedwith the provision of the same two types of information, and patient question asking was associated with the provision of eight types of information. Conclusions. An important cue for improvement of pharmacist-patient communication was patient question asking. Thus, it is imperative to find ways to increase question asking by patients and understand why some patients are reluctant to ask their pharmacist questions.

Original languageEnglish (US)
Pages (from-to)145-151
Number of pages7
JournalPharmaceutical Research
Volume14
Issue number2
DOIs
StatePublished - Apr 15 1997

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Pharmacists
Prescriptions
Communication
Pharmacies
Cues

Keywords

  • Consultation
  • Counseling
  • Pharmacist-patient communication
  • Question-asking

Cite this

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AB - Purpose and Methods. Data from 358 pharmacist-patient encounters in 12 community pharmacies were used to investigate the association of prescription status, patient age, patient gender, and patient question asking with the content of pharmacist-patient communication. Results. Where was an association between prescription status and the provision of five types of information, patient age and gender were associatedwith the provision of the same two types of information, and patient question asking was associated with the provision of eight types of information. Conclusions. An important cue for improvement of pharmacist-patient communication was patient question asking. Thus, it is imperative to find ways to increase question asking by patients and understand why some patients are reluctant to ask their pharmacist questions.

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