The application of design principles to innovate clinical care delivery.

Michael D. Brennan, Alan K. Duncan, Ryan R. Armbruster, Victor M Montori, Wayne L. Feyereisn, Nicholas F. LaRusso

Research output: Contribution to journalArticlepeer-review

7 Scopus citations


Clinical research centers that support hypothesis-driven investigation have long been a feature of academic medical centers but facilities in which clinical care delivery can be systematically assessed and evaluated have heretofore been nonexistent. The Institute of Medicine report "Crossing the Quality Chasm" identified six core attributes of an ideal care delivery system that in turn relied heavily on system redesign. Although manufacturing and service industries have leveraged modern design principles in new product development, healthcare has lagged behind. In this article, we describe a methodology utilized by our facility to study the clinical care delivery system that incorporates modern design principles.

Original languageEnglish (US)
Pages (from-to)5-9
Number of pages5
JournalJournal for healthcare quality : official publication of the National Association for Healthcare Quality
Issue number1
StatePublished - Jan 1 2009
Externally publishedYes


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