Team communication platforms and emergent social collaboration practices

Abram Anders

Research output: Contribution to journalArticlepeer-review

24 Scopus citations

Abstract

Team communication platforms (TCPs), including the Slack software service, are an emergent class of social collaboration technology that combine features of multiple enterprise social media including social networking platforms and instant messaging. The media capabilities of these platforms, including integrations for diverse information and communication technologies, enable affordances for both highly adaptable and centralized team communication practices. In order to understand emergent practices in TCPs, this study offers a quantitative and qualitative content analysis of the reflective practice of early adopter organizations and individuals based on a sample of self-published blog posts. Results indicate that TCPs enable affordances for communication visibility that support situated knowledge sharing and collaborative workflows. TCPs also enable affordances for multicommunication and attention allocation including flexible scaling of media modality and synchronicity. This latter affordance is conceptualized as polysynchronicity, a term that describes the dynamic synchronicity characteristic of communication practices in TCPs.

Original languageEnglish (US)
Pages (from-to)224-261
Number of pages38
JournalInternational Journal of Business Communication
Volume53
Issue number2
DOIs
StatePublished - Jan 1 2016

Keywords

  • Communication visibility
  • Content analysis
  • Multicommunication
  • Polysynchronicity
  • Social collaboration
  • TCPs
  • Team communication
  • Team communication platforms

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