Abstract
Support types are categories of messages and behaviors people use to help others cope with stressful life events. There are two broad support categories, emotion-focused support and problem-focused support. Emotion-focused support is directed at mitigating emotional upset and includes all support types that primarily assist people in dealing with difficult emotional experiences that are a result of upsetting life events. Emotion-focused support strategies include emotional support (expressions of care and concern), esteem support (reassurances of worth), and network support (expressions of inclusion and connection). Problem-focused strategies are all those strategies that are directed at resolving the problem and involve tangible aid (providing concrete aid) and informational assistance (advice) that helps the person in need mobilize resources or resolve the stressor. There are two support type models that have been empirically tested: the optimal matching model (OMM) and the sensitive interactive systems theory (SIST).
| Original language | English (US) |
|---|---|
| Title of host publication | The International Encyclopedia of Interpersonal Communication |
| Publisher | Wiley |
| Pages | 1-9 |
| Number of pages | 9 |
| ISBN (Electronic) | 9781118540190 |
| ISBN (Print) | 9781118306055 |
| DOIs | |
| State | Published - Jan 1 2015 |
Bibliographical note
Publisher Copyright:© 2016 John Wiley & Sons, Inc. All rights reserved.
Keywords
- communication skills
- communication theory
- interpersonal communication
- strategic communication
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