TY - GEN
T1 - SuggestBot
T2 - 12th International Conference on Intelligent User Interfaces, IUI 2007
AU - Cosley, Dan
AU - Frankowski, Dan
AU - Terveen, Loren G
AU - Riedl, John
PY - 2007
Y1 - 2007
N2 - Member-maintained communities ask their users to perform tasks the community needs. From Slashdot, to IMDb, to Wikipedia, groups with diverse interests create community-maintained artifacts of lasting value (CALV) that support the group's main purpose and provide value to others. Said communities don't help members find work to do, or do so without regard to individual preferences, such as Slashdot assigning meta-moderation randomly. Yet social science theory suggests that reducing the cost and increasing the personal value of contribution would motivate members to participate more.We present SuggestBot, software that performs intelligent task routing (matching people with tasks) in Wikipedia. SuggestBot uses broadly applicable strategies of text analysis, collaborative filtering, and hyperlink following to recommend tasks. SuggestBot's intelligent task routing increases the number of edits by roughly four times compared to suggesting random articles. Our contributions are: 1) demonstrating the value of intelligent task routing in a real deployment; 2) showing how to do intelligent task routing; and 3) sharing our experience of deploying a tool in Wikipedia, which offered both challenges and opportunities for research.
AB - Member-maintained communities ask their users to perform tasks the community needs. From Slashdot, to IMDb, to Wikipedia, groups with diverse interests create community-maintained artifacts of lasting value (CALV) that support the group's main purpose and provide value to others. Said communities don't help members find work to do, or do so without regard to individual preferences, such as Slashdot assigning meta-moderation randomly. Yet social science theory suggests that reducing the cost and increasing the personal value of contribution would motivate members to participate more.We present SuggestBot, software that performs intelligent task routing (matching people with tasks) in Wikipedia. SuggestBot uses broadly applicable strategies of text analysis, collaborative filtering, and hyperlink following to recommend tasks. SuggestBot's intelligent task routing increases the number of edits by roughly four times compared to suggesting random articles. Our contributions are: 1) demonstrating the value of intelligent task routing in a real deployment; 2) showing how to do intelligent task routing; and 3) sharing our experience of deploying a tool in Wikipedia, which offered both challenges and opportunities for research.
KW - Intelligent task routing
KW - Member-maintained communities
KW - Online communities
KW - Recommender systems
KW - Wikipedia
UR - http://www.scopus.com/inward/record.url?scp=34648828814&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=34648828814&partnerID=8YFLogxK
U2 - 10.1145/1216295.1216309
DO - 10.1145/1216295.1216309
M3 - Conference contribution
AN - SCOPUS:34648828814
SN - 1595934812
SN - 9781595934819
T3 - International Conference on Intelligent User Interfaces, Proceedings IUI
SP - 32
EP - 41
BT - IUI 2007
Y2 - 28 January 2007 through 31 January 2007
ER -