Staff Turnover in Assertive Community Treatment (Act) Teams: The Role of Team Climate

Xi Zhu, Douglas R. Wholey, Cindy Cain, Nabil Natafgi

Research output: Contribution to journalArticlepeer-review

10 Scopus citations


Staff turnover in Assertive Community Treatment (ACT) teams can result in interrupted services and diminished support for clients. This paper examines the effect of team climate, defined as team members’ shared perceptions of their work environment, on turnover and individual outcomes that mediate the climate-turnover relationship. We focus on two climate dimensions: safety and quality climate and constructive conflict climate. Using survey data collected from 26 ACT teams, our analyses highlight the importance of safety and quality climate in reducing turnover, and job satisfaction as the main mediator linking team climate to turnover. The findings offer practical implications for team management.

Original languageEnglish (US)
Pages (from-to)258-268
Number of pages11
JournalAdministration and Policy in Mental Health and Mental Health Services Research
Issue number2
StatePublished - Mar 1 2017

Bibliographical note

Funding Information:
This study was funded by the National Science Foundation (Grant Number SES 0719257). Xi Zhu and Douglas R. Wholey received the above-mentioned research grant from the National Science Foundation that supported the data collection for this study. The authors declare that they have no conflict of interest.

Publisher Copyright:
© 2016, Springer Science+Business Media New York.


  • Assertive community treatment
  • Burnout
  • Job satisfaction
  • Staff turnover
  • Team climate


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