Spectators’ emotional responses in tweets during the Super Bowl 50 game

Yonghwan Chang

Research output: Contribution to journalArticlepeer-review

4 Scopus citations

Abstract

The author explored spectators’ emotional reactions manifested on social media. By using Twitter search application programming interface, 328,000 real-time tweets posted by fans of the Panthers and the Broncos during the Super Bowl 50 game were collected. The lexicon-based text mining approach (a big data analysis in social media analytics) was employed to classify tweets into five different emotions. The findings indicated that spectators expressed positive emotions when their team scored; conversely, they expressed negative emotions when the opposite team scored. Interestingly, spectators became habituated with each subsequent score from either of their preferred teams, which resulted in fewer expressions of emotions. However, when a team scored soon after the opposite team scored, fans expressed a surge of positive or negative emotions, accordingly. The results supported both the theories of affective disposition and opponent-process. Spectators’ simultaneous experience of positive and negative emotions may contribute to fans’ satisfaction, continued patronage, and mental health.

Original languageEnglish (US)
Pages (from-to)348-362
Number of pages15
JournalSport Management Review
Volume22
Issue number3
DOIs
StatePublished - Jun 2019

Keywords

  • Automated text analysis
  • Big data
  • Emotions
  • Social media
  • Spectator sports

Fingerprint Dive into the research topics of 'Spectators’ emotional responses in tweets during the Super Bowl 50 game'. Together they form a unique fingerprint.

Cite this