Scheduling language interpreters at a medical center: An integer programming approach

Abdulaziz A Ahmed, Mohammad M. Hamasha

Research output: Contribution to conferencePaperpeer-review

1 Scopus citations

Abstract

Although most hospitals in the United States provide medical services in English, a significant percentage of the population uses languages other than English. Some hospitals have an interpreting service department, while others outsource the service to interpreting agencies. Interpreting service is very important and significantly affects the quality of medical service. If an interpreter is not available, healthcare providers use other online tools such as Google translator to understand patients' needs. However, such tools are not enough and do not satisfy patients. Therefore, developing a scheduling model to enhance the availability of interpreters is an essential to ensure the quality of medical service. In this paper, an integer linear programming model is developed to optimize interpreters' assignments for medical centers. The objective is to minimize the staffing costs of both full time and part time interpreters. A numerical example is conducted to show the robustness of the proposed model. The model is solved and the results are presented.

Original languageEnglish (US)
Pages312-317
Number of pages6
StatePublished - Jan 1 2018
Externally publishedYes
Event2018 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2018 - Orlando, United States
Duration: May 19 2018May 22 2018

Conference

Conference2018 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2018
CountryUnited States
CityOrlando
Period5/19/185/22/18

Keywords

  • Healthcare
  • Inter programming
  • Interpreting service
  • Language
  • Optimization
  • Scheduling

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