Quality measurement in the supply chain

Omar Espinoza, Urs Buehlmann, Brian Bond

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Supply Chain Management is the integration of business processes along the value chain, from suppliers to end customer. Performance measurement of these processes has so far received little attention from researchers and practitioners. This paper reports the results from a study of a discrete products supply chain and measures its performance. In particular, a case study was conducted on a wood product supply chain, with a focus on quality performance measurements. The research question was whether current practices were consistent with end customer satisfaction and if improvements were possible. Interviews with quality management personnel and onsite evaluations were conducted at all stages of the supply chain, and a new visualization tool was developed. Quantitative and qualitative analysis tools were used to evaluate current practices. Opportunities for improvement were found in external integration and information sharing between supply chain partners. Also, a need for true measures of supply chain performance measures was identified. A 5-step process to develop such metrics is proposed, and an application example is provided. The proposed supply chain performance measurement system uses Six Sigma measures and facilitates collaboration between supply chain partners and provides information that allows focusing on improvement projects more efficiently.

Original languageEnglish (US)
Title of host publicationFAIM 2014 - Proceedings of the 24th International Conference on Flexible Automation and Intelligent Manufacturing
Subtitle of host publicationCapturing Competitive Advantage via Advanced Manufacturing and Enterprise Transformation
EditorsF. Frank Chen
PublisherDEStech Publications Inc.
Pages1119-1126
Number of pages8
ISBN (Electronic)9781605951737
DOIs
StatePublished - 2014
Event24th International Conference on Flexible Automation and Intelligent Manufacturing, FAIM 2014 - San Antonio, United States
Duration: May 20 2014May 23 2014

Publication series

NameFAIM 2014 - Proceedings of the 24th International Conference on Flexible Automation and Intelligent Manufacturing: Capturing Competitive Advantage via Advanced Manufacturing and Enterprise Transformation

Other

Other24th International Conference on Flexible Automation and Intelligent Manufacturing, FAIM 2014
CountryUnited States
CitySan Antonio
Period5/20/145/23/14

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  • Cite this

    Espinoza, O., Buehlmann, U., & Bond, B. (2014). Quality measurement in the supply chain. In F. F. Chen (Ed.), FAIM 2014 - Proceedings of the 24th International Conference on Flexible Automation and Intelligent Manufacturing: Capturing Competitive Advantage via Advanced Manufacturing and Enterprise Transformation (pp. 1119-1126). (FAIM 2014 - Proceedings of the 24th International Conference on Flexible Automation and Intelligent Manufacturing: Capturing Competitive Advantage via Advanced Manufacturing and Enterprise Transformation). DEStech Publications Inc.. https://doi.org/10.14809/faim.2014.1119