Purchasing or borrowing:Making interlibrary loan decisions that enhance patron satisfaction

Research output: Contribution to journalArticle

19 Citations (Scopus)

Abstract

The Interlibrary Loan Department is authorized to make immediate purchasing decisions for inexpensive items to speed delivery of requested materials to patrons and to enhance patron satisfaction. Criteria for purchasing, rather than borrowing materials for patrons through interlibrary loan are outlined. The practices and procedures of several other institutions about buying rather than borrowing in the interlibrary loan environment are reviewed. Copyright guidelines are another factor that affects decisions about borrowing or purchasing articles.

Original languageEnglish (US)
Pages (from-to)387-394
Number of pages8
JournalJournal of Interlibrary Loan, Document Delivery and Electronic Reserve
Volume18
Issue number3
DOIs
StatePublished - Jul 1 2008

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Keywords

  • Interlibrary loan
  • Purchase on demand

Cite this

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