TY - JOUR
T1 - Process management, innovation and efficiency performance
T2 - The moderating effect of competitive intensity
AU - Jones, Janine L.Sanders
AU - Linderman, Kevin
PY - 2014
Y1 - 2014
N2 - Purpose: Much of the practitioner literature touts the universal benefits of process management and its impact on operational performance. However, in academic literature, empirical evidence is mixed. The purpose of this study is to investigate the role of the competitive intensity on the effectiveness of process management. Design/methodology/approach: Survey data from manufacturing plants were collected from through a global research project. Regression analysis was used to test hypotheses. Findings: The influence of process design on efficiency and innovation performance is not dependent on competitive intensity; however, the impact of process improvement and process control on efficiency and innovation performance is in some instances moderated by competitive intensity. Research limitations/implications: The inclusion of competitive intensity as a contingency variable helps to explain the contextual impact of process management on efficiency and innovation. Practical implications: Process management can be an effective tool if the levels of process design, control, and improvement are customized to fit with the competitive environment. Originality/value: This is one of the few studies to empirically examine process management as three core elements. Previous studies utilized a single construct of process management or multiple manufacturing practices such as customer/supplier involvement, statistical quality control, process focus, and cross-functional teams to measure process management. Using this measurement approach demonstrates how process management can influence both efficiency and innovation.
AB - Purpose: Much of the practitioner literature touts the universal benefits of process management and its impact on operational performance. However, in academic literature, empirical evidence is mixed. The purpose of this study is to investigate the role of the competitive intensity on the effectiveness of process management. Design/methodology/approach: Survey data from manufacturing plants were collected from through a global research project. Regression analysis was used to test hypotheses. Findings: The influence of process design on efficiency and innovation performance is not dependent on competitive intensity; however, the impact of process improvement and process control on efficiency and innovation performance is in some instances moderated by competitive intensity. Research limitations/implications: The inclusion of competitive intensity as a contingency variable helps to explain the contextual impact of process management on efficiency and innovation. Practical implications: Process management can be an effective tool if the levels of process design, control, and improvement are customized to fit with the competitive environment. Originality/value: This is one of the few studies to empirically examine process management as three core elements. Previous studies utilized a single construct of process management or multiple manufacturing practices such as customer/supplier involvement, statistical quality control, process focus, and cross-functional teams to measure process management. Using this measurement approach demonstrates how process management can influence both efficiency and innovation.
KW - Competitive intensity
KW - Efficiency
KW - Innovation
KW - Manufacturing
KW - Process management
UR - http://www.scopus.com/inward/record.url?scp=84900432761&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84900432761&partnerID=8YFLogxK
U2 - 10.1108/BPMJ-03-2013-0026
DO - 10.1108/BPMJ-03-2013-0026
M3 - Article
AN - SCOPUS:84900432761
SN - 1463-7154
VL - 20
SP - 335
EP - 358
JO - Business Process Management Journal
JF - Business Process Management Journal
IS - 2
ER -