Prioritizing LTSS Quality: Exploring the Views of Older Adults, Families, and Professionals

Heather Davila, David R. Johnson, Jennifer L. Sullivan

Research output: Contribution to journalArticlepeer-review


We conducted a cross-sectional survey involving 349 older adults, family members, and long-term services and supports (LTSS) professionals in Minnesota to assess their views on priorities for residential LTSS quality. We found considerable agreement among the three groups on the highest priorities to ensure the wellbeing of older adults who use LTSS: safety, dignity, and staffing. Relationships were also viewed as a high priority. However, older adults prioritized the physical environment over professionals, and they expressed more varied opinions on priorities overall. Older adults also consistently rated autonomy/choice as less important than other quality domains, a finding worth further exploration.

Original languageEnglish (US)
JournalJournal of Aging and Social Policy
Early online dateApr 14 2020
StateE-pub ahead of print - Apr 14 2020

Bibliographical note

Funding Information:
Heather Davila’s time to write this manuscript was supported by the Department of Veterans Affairs Office of Academic Affiliations Advanced Fellowship Program in Health Services Research, the Center for Healthcare Organization and Implementation Research, VA Boston Healthcare System.

Publisher Copyright:
© 2020, © 2020 Taylor & Francis.


  • Long-term care
  • consumers
  • professionals
  • public policy
  • quality assessment
  • quality of life
  • stakeholders

PubMed: MeSH publication types

  • Journal Article


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