Abstract
Purpose: In primary care, clinical pharmacists often deliver a service called comprehensive medication management (CMM). While research has identified that CMM positively influences most aspects of the Quadruple Aim, it is unclear how CMM— both the service and the role of the pharmacist—may influence the primary care provider’s (PCP) clinical work, professional satisfaction, and burnout (described here as PCP’s work-life). We aimed to identify how PCPs perceive CMM impacts their work-life. Methods: Sixteen PCPs were interviewed. Interview questions centered on how CMM affects their work-life. After interviews were transcribed, a codebook was developed by 2 researchers and from the codes, themes were identified. Results: PCPs spoke of the pharmacist being an added skillset and resource and a collaborative partner in caring for patients. They also described 7 outcomes of having CMM available that contribute to their work-life. These outcomes were: decreased workload, satisfaction patients are receiving better care, reassurance, decreased mental exhaustion, enhanced professional learning, increased provider access, and achievement of quality measures. Lastly, the PCPs described barriers and areas of opportunity related to CMM. Conclusion: Our findings suggest PCPs believe CMM, in general, positively affects their work-life. CMM’s impact on PCPs aligns with many previously identified drivers of burnout and engagement among providers. These results shed light on how CMM may foster achievement of the Quadruple Aim.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 462-473 |
| Number of pages | 12 |
| Journal | Journal of the American Board of Family Medicine |
| Volume | 32 |
| Issue number | 4 |
| DOIs | |
| State | Published - Jan 1 2019 |
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Keywords
- CMM
- Job Satisfaction
- Occupational Burnout
- Pharmacists
- Primary Health Care
- Workload
Cite this
Primary care providers believe that comprehensive medication management improves their work-life. / Funk, Kylee A.; Pestka, Deborah L.; Roth, Mary T.; Carroll, Jennifer K.; Sorensen, Todd D.
In: Journal of the American Board of Family Medicine, Vol. 32, No. 4, 01.01.2019, p. 462-473.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Primary care providers believe that comprehensive medication management improves their work-life
AU - Funk, Kylee A.
AU - Pestka, Deborah L.
AU - Roth, Mary T.
AU - Carroll, Jennifer K.
AU - Sorensen, Todd D.
PY - 2019/1/1
Y1 - 2019/1/1
N2 - Purpose: In primary care, clinical pharmacists often deliver a service called comprehensive medication management (CMM). While research has identified that CMM positively influences most aspects of the Quadruple Aim, it is unclear how CMM— both the service and the role of the pharmacist—may influence the primary care provider’s (PCP) clinical work, professional satisfaction, and burnout (described here as PCP’s work-life). We aimed to identify how PCPs perceive CMM impacts their work-life. Methods: Sixteen PCPs were interviewed. Interview questions centered on how CMM affects their work-life. After interviews were transcribed, a codebook was developed by 2 researchers and from the codes, themes were identified. Results: PCPs spoke of the pharmacist being an added skillset and resource and a collaborative partner in caring for patients. They also described 7 outcomes of having CMM available that contribute to their work-life. These outcomes were: decreased workload, satisfaction patients are receiving better care, reassurance, decreased mental exhaustion, enhanced professional learning, increased provider access, and achievement of quality measures. Lastly, the PCPs described barriers and areas of opportunity related to CMM. Conclusion: Our findings suggest PCPs believe CMM, in general, positively affects their work-life. CMM’s impact on PCPs aligns with many previously identified drivers of burnout and engagement among providers. These results shed light on how CMM may foster achievement of the Quadruple Aim.
AB - Purpose: In primary care, clinical pharmacists often deliver a service called comprehensive medication management (CMM). While research has identified that CMM positively influences most aspects of the Quadruple Aim, it is unclear how CMM— both the service and the role of the pharmacist—may influence the primary care provider’s (PCP) clinical work, professional satisfaction, and burnout (described here as PCP’s work-life). We aimed to identify how PCPs perceive CMM impacts their work-life. Methods: Sixteen PCPs were interviewed. Interview questions centered on how CMM affects their work-life. After interviews were transcribed, a codebook was developed by 2 researchers and from the codes, themes were identified. Results: PCPs spoke of the pharmacist being an added skillset and resource and a collaborative partner in caring for patients. They also described 7 outcomes of having CMM available that contribute to their work-life. These outcomes were: decreased workload, satisfaction patients are receiving better care, reassurance, decreased mental exhaustion, enhanced professional learning, increased provider access, and achievement of quality measures. Lastly, the PCPs described barriers and areas of opportunity related to CMM. Conclusion: Our findings suggest PCPs believe CMM, in general, positively affects their work-life. CMM’s impact on PCPs aligns with many previously identified drivers of burnout and engagement among providers. These results shed light on how CMM may foster achievement of the Quadruple Aim.
KW - CMM
KW - Job Satisfaction
KW - Occupational Burnout
KW - Pharmacists
KW - Primary Health Care
KW - Workload
UR - http://www.scopus.com/inward/record.url?scp=85069827195&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85069827195&partnerID=8YFLogxK
U2 - 10.3122/jabfm.2019.04.180376
DO - 10.3122/jabfm.2019.04.180376
M3 - Article
C2 - 31300566
AN - SCOPUS:85069827195
VL - 32
SP - 462
EP - 473
JO - Journal of the American Board of Family Medicine
JF - Journal of the American Board of Family Medicine
SN - 1557-2625
IS - 4
ER -