Perspectives on home care quality

Rosalie A Kane, R. L. Kane, L. H. Illston, N. N. Eustis

Research output: Contribution to journalReview articlepeer-review

47 Scopus citations


Home care quality assurance (QA) must consider features inherent in home care, including: multiple goals, limited provider control, and unique family roles. Successive panels of stakeholders were asked to rate the importance of selected home care outcomes. Most highly rated outcomes were freedom from exploitation, satisfaction with care, physical safety, affordability, and physical functioning. Panelists preferred outcome indicators to process and structure, and all groups emphasized 'enabling' criteria. Themes highlighted included: interpersonal components of care; normalizing life for clientele; balancing quality of life with safety; developing flexible, negotiated care plans; mechanisms for accountability and case management. These themes were formulated differently according to the stakeholders' role. Providers preferred intermediate outcomes, akin to process.

Original languageEnglish (US)
Pages (from-to)69-89
Number of pages21
JournalHealth Care Financing Review
Issue number1
StatePublished - 1994


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