Patient satisfaction with weekly medication education classes at a tertiary headache clinic's hospital unit

Richard G. Wenzel, Jon C. Schommer

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

Objective: Assess patients' satisfaction with pharmacist counseling via the satisfaction components of performance and affect. Design: Written survey administered to patients. Setting: Tertiary headache clinic hospital unit. Patient selection: Individuals attending a monoamine oxidase inhibitor (MAOI) therapy class and/or a headache medications class. Main outcome measure: Patient responses to survey questions. Results: Respondents were satisfied with the pharmacist-provided service. Performance evaluations (evaluation of salient characteristics of the service) and also affect-based evaluations (emotional response to the service) were favorable. In addition, the results showed that affect-based evaluations were associated with individuals' "self-efficacy for medication management." No differences in responses were detected for patients who differed in age or gender. Conclusion: Utilizing two components of satisfaction measurement (Performance and Affect), the results showed that inpatients attending a pharmacist's weekly medication education classes reported a high level of satisfaction with this service.

Original languageEnglish (US)
Pages (from-to)25-31
Number of pages7
JournalHeadache Quarterly
Volume13
Issue number1
StatePublished - Jan 1 2002

Keywords

  • Inpatient therapy
  • Patient education
  • Patient satisfaction

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