Patient perceptions of e-prescribing and its impact on their relationships with providers: A qualitative analysis

Caitlin K. Frail, Megan Kline, Margie E. Snyder

Research output: Contribution to journalArticlepeer-review

9 Scopus citations


Objective: To describe patients' perceptions of electronic (e)-prescribing and its impact on patients' quality of care, interactions with prescribers and pharmacists, and engagement in health care overall, particularly in regard to medication use.

Methods: Semistructured, one-on-one interviews with 12 patients.

Results: Patients were generally unfamiliar with the functions of integrated e-prescribing systems and did not perceive that use of such technology affected their relationships with providers. Those respondents having positive perceptions of, and experiences with e-prescribing mostly cited convenience and improvements in safety and quality, while patients with negative e-prescribing perceptions and experiences primarily expressed concern about loss of control in the medication-use process, misdirected prescriptions, and reduced communication with prescribers and pharmacists.

Conclusion: Patients generally felt unaffected by the use of e-prescribing technology; however, there may be opportunities to better engage and educate patients, particularly at the point of prescribing.

Original languageEnglish (US)
Pages (from-to)630-633
Number of pages4
JournalJournal of the American Pharmacists Association
Issue number6
StatePublished - Nov 1 2014

Bibliographical note

Publisher Copyright:
Copyright © 2014, Council on Credentialing in Pharmacy.


  • Electronic prescribing
  • Health communication
  • Health information technology
  • Pharmacists
  • Physician- patient relationships
  • Qualitative analysis


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