Modeling a library website redesign process: Developing a user-centered website through usability testing

Danielle A. Becker, Lauren Yannotta

Research output: Contribution to journalArticlepeer-review

34 Scopus citations

Abstract

This article presents a model for creating a strong, user-centered web presence by pairing usability testing and the design process. Four rounds of usability testing were conducted throughout the process of building a new academic library web site. Participants were asked to perform tasks using a talk-aloud protocol. Tasks were based on guiding principles of web usability that served as a framework for the new site. Results from this study show that testing throughout the design process is an effective way to build a website that not only reflects user needs and preferences, but can be easily changed as new resources and technologies emerge.

Original languageEnglish (US)
Pages (from-to)6-22
Number of pages17
JournalInformation Technology and Libraries
Volume32
Issue number1
DOIs
StatePublished - Mar 2013
Externally publishedYes

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