Abstract
This research develops a framework of learning and knowledge-based quality improvement by integrating the two perspectives of learning and knowledge creation. One perspective focuses on adhering to a prescribed methodology while the other emphasizes managing the context. By conceptualizing a comprehensive quality program as comprising basic contextual and methodological elements, we develop theoretically how a comprehensive quality program such as Six Sigma can produce dissimilar types of learning and knowledge, and how a quality advantage can become more sustainable.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 918-931 |
| Number of pages | 14 |
| Journal | Journal of Operations Management |
| Volume | 25 |
| Issue number | 4 |
| DOIs | |
| State | Published - Jun 2007 |
| Externally published | Yes |
Bibliographical note
Funding Information:&z.star; This research was funded in part by a National Science Foundation grant #94-22348.
Copyright:
Copyright 2008 Elsevier B.V., All rights reserved.
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 9 Industry, Innovation, and Infrastructure
Keywords
- Innovation
- Knowledge management
- Organizational learning
- Quality management
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