Abstract
This research develops a framework of learning and knowledge-based quality improvement by integrating the two perspectives of learning and knowledge creation. One perspective focuses on adhering to a prescribed methodology while the other emphasizes managing the context. By conceptualizing a comprehensive quality program as comprising basic contextual and methodological elements, we develop theoretically how a comprehensive quality program such as Six Sigma can produce dissimilar types of learning and knowledge, and how a quality advantage can become more sustainable.
Original language | English (US) |
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Pages (from-to) | 918-931 |
Number of pages | 14 |
Journal | Journal of Operations Management |
Volume | 25 |
Issue number | 4 |
DOIs | |
State | Published - Jun 1 2007 |
Keywords
- Innovation
- Knowledge management
- Organizational learning
- Quality management