Method and context perspectives on learning and knowledge creation in quality management

Adrian S. Choo, Kevin W. Linderman, Roger G. Schroeder

Research output: Contribution to journalArticlepeer-review

170 Scopus citations

Abstract

This research develops a framework of learning and knowledge-based quality improvement by integrating the two perspectives of learning and knowledge creation. One perspective focuses on adhering to a prescribed methodology while the other emphasizes managing the context. By conceptualizing a comprehensive quality program as comprising basic contextual and methodological elements, we develop theoretically how a comprehensive quality program such as Six Sigma can produce dissimilar types of learning and knowledge, and how a quality advantage can become more sustainable.

Original languageEnglish (US)
Pages (from-to)918-931
Number of pages14
JournalJournal of Operations Management
Volume25
Issue number4
DOIs
StatePublished - Jun 1 2007

Keywords

  • Innovation
  • Knowledge management
  • Organizational learning
  • Quality management

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