Mapping the terrain of person-centered supportive conversations

Susanne M. Jones, Graham D. Bodie, Lucas Youngvorst, Michael Navarro, Carly Danielson

Research output: Contribution to journalArticlepeer-review

6 Scopus citations

Abstract

This study explores the conversational terrain of supportive conversations that vary in person centeredness (PC). Our team transcribed and unitized 223 conversations in which a discloser talked about an upsetting event to a listener trained to exhibit either low (LPC), moderate (MPC), or highly person-centered (HPC) comfort. Each utterance was coded for PC with a modified version of the traditional nine-level hierarchy. HPC-coded turns comprised 24% of HPC conversations, while LPC-coded turns comprised almost half of LPC conversations. Over 95% of turns in MPC conversations were classified as MPC. Additionally, turn-level coding and global ratings of PC differentially predicted outcomes. We discuss the implications of these conversational profiles in the context of how the PC content of conversations might aid in cognitive reappraisal.

Original languageEnglish (US)
Pages (from-to)467-490
Number of pages24
JournalCommunication Monographs
Volume85
Issue number4
DOIs
StatePublished - Oct 2 2018

Keywords

  • Emotional support
  • enacted support
  • person centeredness
  • supportive conversations

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