TY - JOUR
T1 - Linking publicness to operations management practices
T2 - A study of quality management practices in hospitals
AU - Goldstein, Susan M
AU - Naor, Michael
PY - 2005/2
Y1 - 2005/2
N2 - The goal of this study is to serve as a foundation to establish a link between the theory of organizational publicness and operations management practices. Quality management practices provide the unit of analysis for studying this linkage. The theory of organizational publicness is used to establish that organizations can be defined on a continuum of publicness rather than as purely public or purely private. Particular cultural factors, political influences, and organizational characteristics define this publicness. The study investigates the linkage between four publicness dimensions (ownership, goal setting, funding, and control) and operations-related quality practices (information and analysis, staff focus, and process management) in U.S. hospitals. The results of regression analysis show that the publicness dimensions of ownership and control are related to some quality management practices, with control (i.e. public responsibility and compliance) having a significant effect throughout the studied models. Hospital goal setting and funding, two additional publicness dimensions, are not significantly related to quality management practices. The results of this study build our understanding of how operations practices are used in public organizations and help to define the extent to which publicness matters.
AB - The goal of this study is to serve as a foundation to establish a link between the theory of organizational publicness and operations management practices. Quality management practices provide the unit of analysis for studying this linkage. The theory of organizational publicness is used to establish that organizations can be defined on a continuum of publicness rather than as purely public or purely private. Particular cultural factors, political influences, and organizational characteristics define this publicness. The study investigates the linkage between four publicness dimensions (ownership, goal setting, funding, and control) and operations-related quality practices (information and analysis, staff focus, and process management) in U.S. hospitals. The results of regression analysis show that the publicness dimensions of ownership and control are related to some quality management practices, with control (i.e. public responsibility and compliance) having a significant effect throughout the studied models. Hospital goal setting and funding, two additional publicness dimensions, are not significantly related to quality management practices. The results of this study build our understanding of how operations practices are used in public organizations and help to define the extent to which publicness matters.
KW - Empirical research methods
KW - Health care operations
KW - Operations management practices
KW - Publicness dimensions
KW - Quality management
KW - Regression analysis
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U2 - 10.1016/j.jom.2004.07.007
DO - 10.1016/j.jom.2004.07.007
M3 - Article
AN - SCOPUS:13444302658
SN - 0272-6963
VL - 23
SP - 209
EP - 228
JO - Journal of Operations Management
JF - Journal of Operations Management
IS - 2 SPEC. ISS.
ER -