Leveraging the contributory potential of user feedback

Mikhil Masli, Loren G Terveen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

Under contribution is an important problem in online social production communities: important tasks don't get done, and only a small minority of participants are active contributors. How can we remedy this situation? We explore the feasibility of using the act of consuming information as a gateway to contributing information; specifically, we investigate semiautomated means to extract useful information from standard types of user feedback. We explore this approach in the context of a geographic wiki and route-planning system for bicyclists. We analyzed naturally occurring textual route feedback, finding that the feedback was rich in information such as bikeability ratings, tags and notes that are useful to improve the system's route finding and navigational assistance capabilities. We also present a technique to extract such information by engaging users in dialogue immediately after they obtain a route. We believe that our results and ideas are applicable to a broad class of social production systems.

Original languageEnglish (US)
Title of host publicationCSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery
Pages956-966
Number of pages11
ISBN (Print)9781450325400
DOIs
StatePublished - Jan 1 2014
Event17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 - Baltimore, MD, United States
Duration: Feb 15 2014Feb 19 2014

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014
CountryUnited States
CityBaltimore, MD
Period2/15/142/19/14

Keywords

  • Increasing participation
  • Online communities
  • Social production
  • Under-contribution
  • User feedback

Fingerprint Dive into the research topics of 'Leveraging the contributory potential of user feedback'. Together they form a unique fingerprint.

  • Cite this

    Masli, M., & Terveen, L. G. (2014). Leveraging the contributory potential of user feedback. In CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing (pp. 956-966). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). Association for Computing Machinery. https://doi.org/10.1145/2531602.2531686