Involving the audience: a rhetoric perspective on using social media to improve websites

Research output: Book/ReportBook

1 Scopus citations

Abstract

Involving the Audience: A Rhetorical Perspective on Using Social Media to Improve Websites examines the usability challenges raised by large complex websites and proposes ways the social web can expand usability research to address these new challenges. Using the website healthcare.gov as an initial illustration, Breuch explains how large complex websites are inherently challenged by open-ended, interactive tasks that often have multiple pathways to completion. These challenges are illustrated through two in-depth case studies, each addressing the launch of an interactive, complex website designed for a large public audience.

Original languageEnglish (US)
PublisherTaylor and Francis
Number of pages200
ISBN (Electronic)9781351204187
ISBN (Print)9780815384533
DOIs
StatePublished - Jan 1 2018

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