Interruptive events and team knowledge acquisition

Research output: Contribution to journalArticle

175 Citations (Scopus)

Abstract

Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines - a form of knowledge - by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.

Original languageEnglish (US)
Pages (from-to)514-528
Number of pages15
JournalManagement Science
Volume49
Issue number4
DOIs
StatePublished - Jan 1 2003

Fingerprint

Knowledge acquisition
Interruption
Knowledge transfer
Organizational routines
Managers

Keywords

  • Interruptions
  • Knowledge acquisition
  • Knowledge management
  • Routines
  • Team

Cite this

Interruptive events and team knowledge acquisition. / Zellmer-Bruhn, Mary E.

In: Management Science, Vol. 49, No. 4, 01.01.2003, p. 514-528.

Research output: Contribution to journalArticle

@article{a4092b87af96435f9c3233756b7a7a12,
title = "Interruptive events and team knowledge acquisition",
abstract = "Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines - a form of knowledge - by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.",
keywords = "Interruptions, Knowledge acquisition, Knowledge management, Routines, Team",
author = "Zellmer-Bruhn, {Mary E}",
year = "2003",
month = "1",
day = "1",
doi = "10.1287/mnsc.49.4.514.14423",
language = "English (US)",
volume = "49",
pages = "514--528",
journal = "Management Science",
issn = "0025-1909",
publisher = "INFORMS Inst.for Operations Res.and the Management Sciences",
number = "4",

}

TY - JOUR

T1 - Interruptive events and team knowledge acquisition

AU - Zellmer-Bruhn, Mary E

PY - 2003/1/1

Y1 - 2003/1/1

N2 - Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines - a form of knowledge - by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.

AB - Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines - a form of knowledge - by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.

KW - Interruptions

KW - Knowledge acquisition

KW - Knowledge management

KW - Routines

KW - Team

UR - http://www.scopus.com/inward/record.url?scp=0041702219&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0041702219&partnerID=8YFLogxK

U2 - 10.1287/mnsc.49.4.514.14423

DO - 10.1287/mnsc.49.4.514.14423

M3 - Article

AN - SCOPUS:0041702219

VL - 49

SP - 514

EP - 528

JO - Management Science

JF - Management Science

SN - 0025-1909

IS - 4

ER -