Information privacy in institutional and end-user tracking and recording technologies

David H. Nguyen, Gillian R. Hayes

Research output: Contribution to journalArticlepeer-review

12 Scopus citations


This paper presents an analysis of attitudes towards everyday tracking and recording technologies (e.g., credit cards, store loyalty cards, store video cameras). This work focuses on both institutional and end-user tracking and recording technologies. In particular, this paper describes (1) an empirical interview and survey study of everyday institutional tracking and recording technologies and (2) an analysis of these empirical data against a framework originally used to describe tension points for end-user tracking and recording technologies. Results from the study demonstrate that people can be highly concerned with information privacy while simultaneously reporting significantly less concern regarding the use of everyday technologies that have the capabilities to collect, process, and disseminate personal information. The empirical results and theoretical analysis identify and begin to explain this dissonance. Furthermore, we provide extensions to the analytic framework for capture and access technologies to address differences, similarities, and interplay between institutional and end-user tracking and recording technologies. The results of this paper contribute to the fields of personal and ubiquitous computing by providing significant insight relevant to the evaluation, design, deployment, and adoption of new tracking and recording technologies.

Original languageEnglish (US)
Pages (from-to)53-72
Number of pages20
JournalPersonal and Ubiquitous Computing
Issue number1
StatePublished - Jan 2010
Externally publishedYes

Bibliographical note

Funding Information:
A US Department of Education GAANN Fellowship to the first author has supported this research. We would like to thank Don Patterson and David Redmiles for their helpful comments and feedback on previous drafts of this paper. Additionally, we would like to thank Khai N. Truong, Charlotte P. Lee, Alfred Kobsa, Sameer Patil, Yang Wang, Daniel Avrahami, Joe Tullio, Jennifer Rode, Amanda Williams, Elaine Huang, and Richard Beckwith for their input and comments surrounding this research.


  • End-user
  • Information privacy
  • Institutional
  • Tracking and recording technologies
  • User attitudes


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