Influence of Computer-Based Meeting Support on Process and Outcomes for a Divisional Coordinating Group

Fred Niederman, John M Bryson

Research output: Contribution to journalArticle

6 Scopus citations

Abstract

This research examines the introduction of computer-based group decision support systems (GDSS) to members of a division level coordinating group. Participants performed authentic problem formulation tasks which varied naturally in degree of structuredness, in two non-GDSS meetings then were provided GDSS for four additional meetings. It was proposed that the introduction of the GDSS and task structuredness would influence (1) group process in terms of the amount of divergent and convergent thinking communicated during meetings and (2) perceived outcomes regarding quality, satisfaction, understanding, confidence, and commitment to group positions. Results suggest that GDSS use affected both the total amount and pattern of group communication but not perceived outcomes. Structuredness of the task affected perceived outcomes but neither amount nor patterns of communication. Additional qualitative data regarding perceived costs and benefits in using GDSS provide richer explanation for study findings and suggest further lines of inquiry.

Original languageEnglish (US)
Pages (from-to)293-325
Number of pages33
JournalGroup Decision and Negotiation
Volume7
Issue number4
DOIs
StatePublished - Jan 1 1998

Keywords

  • Group problem solving
  • Group support systems
  • Groupware
  • Problem formulation

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