Individual Listening Values Moderate the Impact of Verbal Person Centeredness on Helper Evaluations: A Test of the Dual-Process Theory of Supportive Message Outcomes

Graham D. Bodie, Shaughan A. Keaton, Susanne M. Jones

Research output: Contribution to journalArticle

Abstract

This study is part of a larger program of research concerned with how people evaluate supportive behavior. Past work conducted in our lab found that helper evaluations of supportive listening vary as a function of specific listener behaviors, but the effects of these behaviors were small in magnitude. In this article, we explore one explanation for these small effects, namely, that the impact of listening behaviors on helper evaluations varies as a function of individual communication values. We draw from the dual-process theory of supportive message outcomes to propose that communication values operate to influence individual processing of supportive behavior. Using data from 383 participants asked to watch and evaluate a five-minute recorded comforting conversation, results provide support for the theory. People who place more value on listening as well as theoretically connected communication skills appear more responsive to the presence (or absence) of person-centered behavior.

Original languageEnglish (US)
Pages (from-to)1-13
Number of pages13
JournalInternational Journal of Listening
DOIs
StateAccepted/In press - Jul 28 2016

Fingerprint

Communication

ASJC Scopus subject areas

  • Communication
  • Applied Psychology

Cite this

@article{7c7a8e36fb854cc9bc454dee9a6a1a73,
title = "Individual Listening Values Moderate the Impact of Verbal Person Centeredness on Helper Evaluations: A Test of the Dual-Process Theory of Supportive Message Outcomes",
abstract = "This study is part of a larger program of research concerned with how people evaluate supportive behavior. Past work conducted in our lab found that helper evaluations of supportive listening vary as a function of specific listener behaviors, but the effects of these behaviors were small in magnitude. In this article, we explore one explanation for these small effects, namely, that the impact of listening behaviors on helper evaluations varies as a function of individual communication values. We draw from the dual-process theory of supportive message outcomes to propose that communication values operate to influence individual processing of supportive behavior. Using data from 383 participants asked to watch and evaluate a five-minute recorded comforting conversation, results provide support for the theory. People who place more value on listening as well as theoretically connected communication skills appear more responsive to the presence (or absence) of person-centered behavior.",
author = "Bodie, {Graham D.} and Keaton, {Shaughan A.} and Jones, {Susanne M.}",
year = "2016",
month = "7",
doi = "10.1080/10904018.2016.1194207",
pages = "1--13",
journal = "International Journal of Listening",
issn = "1090-4018",
publisher = "International Listening Association",

}

TY - JOUR

T1 - Individual Listening Values Moderate the Impact of Verbal Person Centeredness on Helper Evaluations

T2 - International Journal of Listening

AU - Bodie,Graham D.

AU - Keaton,Shaughan A.

AU - Jones,Susanne M.

PY - 2016/7/28

Y1 - 2016/7/28

N2 - This study is part of a larger program of research concerned with how people evaluate supportive behavior. Past work conducted in our lab found that helper evaluations of supportive listening vary as a function of specific listener behaviors, but the effects of these behaviors were small in magnitude. In this article, we explore one explanation for these small effects, namely, that the impact of listening behaviors on helper evaluations varies as a function of individual communication values. We draw from the dual-process theory of supportive message outcomes to propose that communication values operate to influence individual processing of supportive behavior. Using data from 383 participants asked to watch and evaluate a five-minute recorded comforting conversation, results provide support for the theory. People who place more value on listening as well as theoretically connected communication skills appear more responsive to the presence (or absence) of person-centered behavior.

AB - This study is part of a larger program of research concerned with how people evaluate supportive behavior. Past work conducted in our lab found that helper evaluations of supportive listening vary as a function of specific listener behaviors, but the effects of these behaviors were small in magnitude. In this article, we explore one explanation for these small effects, namely, that the impact of listening behaviors on helper evaluations varies as a function of individual communication values. We draw from the dual-process theory of supportive message outcomes to propose that communication values operate to influence individual processing of supportive behavior. Using data from 383 participants asked to watch and evaluate a five-minute recorded comforting conversation, results provide support for the theory. People who place more value on listening as well as theoretically connected communication skills appear more responsive to the presence (or absence) of person-centered behavior.

UR - http://www.scopus.com/inward/record.url?scp=84979993305&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84979993305&partnerID=8YFLogxK

U2 - 10.1080/10904018.2016.1194207

DO - 10.1080/10904018.2016.1194207

M3 - Article

SP - 1

EP - 13

JO - International Journal of Listening

JF - International Journal of Listening

SN - 1090-4018

ER -