Improved metrics for workplace dispute resolution procedures: Efficiency, equity, and voice

John W. Budd, Alexander J.S. Colvin

Research output: Contribution to journalArticlepeer-review

34 Scopus citations

Abstract

Many debates surround systems for resolving workplace disputes. In the United States, traditional unionized grievance procedures, emerging nonunion dispute resolution systems, and the court-based system for resolving employment law disputes have all been criticized. What is missing from these debates are rich metrics beyond speed and satisfaction for comparing and evaluating dispute resolution systems. In this paper, we develop efficiency, equity, and voice as these standards. Unionized, nonunion, and employment law procedures are then qualitatively evaluated against these three metrics.

Original languageEnglish (US)
Pages (from-to)460-479
Number of pages20
JournalIndustrial Relations
Volume47
Issue number3
DOIs
StatePublished - Jul 2008

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