Abstract
Satisfaction of patients with pharmacist consultation was studied in 360 pharmacist-patient interactions in 12 pharmacies. Personal interviews conducted when patients exited pharmacies provided 304 (84%) usable responses. Patients who received longer consultations and were provided with more types of information during consultation were more likely to report that their expectations were exceeded. Patients who received more consultation than they expected reported the highest satisfaction with the service, on average. Exceeding patients' expectations for pharmacist consultation appears to be a key component of patient satisfaction with this service.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 33-39 |
| Number of pages | 7 |
| Journal | American Pharmacy |
| Volume | NS35 |
| Issue number | 8 |
| DOIs | |
| State | Published - Aug 1995 |
| Externally published | Yes |
Bibliographical note
Funding Information:Support for this research was prOVided by the Sonderegger Research Center for Interdisciplinary Research in Social and Administrative Pharmacy, Recomm International Display Ltd., and the American Foundation for Pharmaceutical Education.
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