Abstract
This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 710-733 |
| Number of pages | 24 |
| Journal | Public Management Review |
| Volume | 25 |
| Issue number | 4 |
| DOIs | |
| State | Published - 2023 |
Bibliographical note
Publisher Copyright:© 2022 Informa UK Limited, trading as Taylor & Francis Group.
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 16 Peace, Justice and Strong Institutions
Keywords
- Recovery resilience
- citizen participation
- covid-19
- digital government
- platforms
- resilient public service provision
- transformative resilience
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