From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

Yongdong Shen, Yuan Cheng, Jianxing Yu

Research output: Contribution to journalArticlepeer-review

25 Scopus citations

Abstract

This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.

Original languageEnglish (US)
Pages (from-to)710-733
Number of pages24
JournalPublic Management Review
Volume25
Issue number4
DOIs
StatePublished - 2023

Bibliographical note

Funding Information:
This work was supported by the National Natural Science Foundation of China (72022016; 71704156), Zhejiang Provincial Natural Science Foundation of China under Grant No. LR20G030002, the Key Project of Humanities and Social Sciences in Ministry of Education of China (21JZD019) and Zhejiang Provincial Social Science Foundation of China (19YSXK02ZD-3).

Funding Information:
Data from National Health Commission of People´s Republic of China ( http://www.nhc.gov.cn/ ) and The People´s Government of Zhejiang Province ( http://www.zj.gov.cn/col/col1228996608/index.html ).

Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.

Keywords

  • Recovery resilience
  • citizen participation
  • covid-19
  • digital government
  • platforms
  • resilient public service provision
  • transformative resilience

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