Abstract
This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.
| Original language | English (US) |
|---|---|
| Journal | Public Management Review |
| DOIs | |
| State | Accepted/In press - 2022 |
Bibliographical note
Funding Information:Data from National Health Commission of People´s Republic of China ( http://www.nhc.gov.cn/ ) and The People´s Government of Zhejiang Province ( http://www.zj.gov.cn/col/col1228996608/index.html ).
Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.
Keywords
- Recovery resilience
- citizen participation
- covid-19
- digital government
- platforms
- resilient public service provision
- transformative resilience