From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

Yongdong Shen, Yuan Cheng, Jianxing Yu

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.

Original languageEnglish (US)
JournalPublic Management Review
DOIs
StateAccepted/In press - 2022

Bibliographical note

Funding Information:
Data from National Health Commission of People´s Republic of China ( http://www.nhc.gov.cn/ ) and The People´s Government of Zhejiang Province ( http://www.zj.gov.cn/col/col1228996608/index.html ).

Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.

Keywords

  • Recovery resilience
  • citizen participation
  • covid-19
  • digital government
  • platforms
  • resilient public service provision
  • transformative resilience

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