This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.
Bibliographical noteFunding Information:
Data from National Health Commission of People´s Republic of China ( http://www.nhc.gov.cn/ ) and The People´s Government of Zhejiang Province ( http://www.zj.gov.cn/col/col1228996608/index.html ).
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- Recovery resilience
- citizen participation
- digital government
- resilient public service provision
- transformative resilience